Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a follow-up notification with a tracking code as soon as your order has been dispatched.

Shipping Rates & Delivery Estimates

To bring you high-quality items at the best prices, our products ship directly from our primary fulfillment center in China to customers across the United States.

• Standard US Shipping: 7 to 14 business days.

• Shipping Cost: [Free Shipping / Flat Rate of $4.99]

Note: Delivery estimates represent standard transit times and do not include the 1–3 day order processing window. Minor delays may occur during peak holiday seasons or weather events.

Tracking Your Order

When your package ships, you will receive an email notification containing a tracking number. Please allow 24 to 48 hours for the tracking system to reflect initial carrier scans. You can track your order using the link provided in your shipping confirmation email.

Customs, Import Fees, and Taxes

Most shipments under the $800 USD de minimis threshold enter the US duty-free. However, Selva Rossa is not responsible for any additional customs duties, taxes, or local carrier fees applied to your shipment. Any fees incurred during or after shipping are the sole responsibility of the customer.

Incorrect Delivery Address

Please double-check your shipping address before submitting your order. Selva Rossa cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you spot an error, contact us immediately at selvarossa27@gmail.com before your order enters fulfillment.

Lost or Stolen Packages

If your tracking status shows no movement for more than 10 business days, or if your package exceeds the expected delivery window, please reach out to selvarossa27¡gmail.com with your order number so we can review your shipment and assist you with a resolution.